Call center qa software data terms
7 of 15 call center qa software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.
Vendor keeps aggregated or anonymised use
Who owns the business's data
Training AI on the business's data
Export at exit
All the answers, vendor by vendor
Each row is one vendor. Click an answer to see the sentence behind it, quoted from the document with the date we read it. Where it says "not stated", the document we read is silent on that question.
| Vendor | Who owns the business's data | Vendor keeps aggregated or anonymised use | Training AI on the business's data | Export at exit |
|---|---|---|---|---|
| ASAPP | the business | reserved | may train | on request |
| AssemblyAI | the business | reserved | opt-out offered | not statedNot addressed in Terms of Service |
| Authenticx | not statedNot addressed in Privacy Policy | reserved | not statedNot addressed in Privacy Policy | not statedNot addressed in Privacy Policy |
| CallMiner | not statedNot addressed in Privacy Policy | reserved | not statedNot addressed in Privacy Policy | not statedNot addressed in Privacy Policy |
| Deepgram | the business | not statedNot addressed in Terms of Service | opt-out offered | not statedNot addressed in Terms of Service |
| Ender Turing | the business | not statedNot addressed in Terms of Use | will not train | 30 days |
| Gong | the business | not statedNot addressed in Terms and Conditions | not statedNot addressed in Terms and Conditions | 30 days |
| Insight7 | the business | not statedNot addressed in Terms of Service | will not train | no export promised |
| Invoca | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service |
| MaestroQA | the business | not statedNot addressed in Online Subscription Agreement | not statedNot addressed in Online Subscription Agreement | 30 days |
| Observe.AI | the business Not addressed in Data Processing Addendum | reserved | may trainNot addressed in Subscription Services Agreement | varies by document |
| Otter.ai | the business | reserved | may train | not statedNot addressed in Terms of Service |
| Scorebuddy | the business | reserved | will not train | 30 days |
| Speechmatics | the business | not statedNot addressed in Terms of Service | will not train | not statedNot addressed in Terms of Service |
| Zendesk QA (formerly Klaus) | the business | not statedNot addressed in Zendesk AI Services Addendum | not statedNot addressed in Zendesk AI Services Addendum | not statedNot addressed in Zendesk AI Services Addendum |
The source sentence behind every answer (64)
- ASAPP, Online Terms of Service, read 2026-10-28, Who owns the business's data:
Customer (or its end users, as applicable) shall own all IPR in and to the Customer Data
- ASAPP, Online Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use:
ASAPP may (i) deidentify or aggregate Customer Personal Data
- ASAPP, Online Terms of Service, read 2026-10-28, Training AI on the business's data:
to develop, train, tune, enhance and improve the natural language understanding, machine learning and artificial intelligence and speech recognition models
- ASAPP, Online Terms of Service, read 2026-10-28, Export at exit:
ASAPP will delete or return, at Customer’s election, all Customer Personal Data in the possession or control of ASAPP
- AssemblyAI, Terms of Service, read 2026-10-28, Who owns the business's data:
Customer shall retain all right, title and interest in and to the Customer Data, including all intellectual property rights therein.
- AssemblyAI, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use:
Customer expressly grants AssemblyAI permission to use and modify (but not disclose) Customer Data for the purposes of generating data that is in a de-identified form
- AssemblyAI, Terms of Service, read 2026-10-28, Training AI on the business's data:
For information on how to opt-out of AssemblyAI’s use of Customer Data for purposes of training its artificial intelligence and machine learning models
- AssemblyAI, Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 51,329 characters when read on 2026-10-28.
- Authenticx, Privacy Policy, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 46,173 characters when read on 2026-10-28.
- Authenticx, Privacy Policy, read 2026-10-28, Vendor keeps aggregated or anonymised use:
We may also collect, use, and disclose aggregated and de-identified data, such as statistical or demographic data, for any purpose.
- Authenticx, Privacy Policy, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 46,173 characters when read on 2026-10-28.
- Authenticx, Privacy Policy, read 2026-10-28, Export at exit: No answer on the document, which ran to 46,173 characters when read on 2026-10-28.
- CallMiner, Privacy Policy, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 32,477 characters when read on 2026-10-28.
- CallMiner, Privacy Policy, read 2026-10-28, Vendor keeps aggregated or anonymised use:
We may share aggregate or de-identified information about users with other parties for marketing, advertising, research or similar purposes.
- CallMiner, Privacy Policy, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 32,477 characters when read on 2026-10-28.
- CallMiner, Privacy Policy, read 2026-10-28, Export at exit: No answer on the document, which ran to 32,477 characters when read on 2026-10-28.
- Deepgram, Terms of Service, read 2026-10-28, Who owns the business's data:
We do not claim ownership of Your Content. As between you and us, you retain any right, title, and interest you possess in Your Content.
- Deepgram, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 59,561 characters when read on 2026-10-28.
- Deepgram, Terms of Service, read 2026-10-28, Training AI on the business's data:
For our APIs, you may opt out of model training on a per-request basis by setting the applicable parameter in your request
- Deepgram, Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 59,561 characters when read on 2026-10-28.
- Ender Turing, Terms of Use, read 2026-10-28, Who owns the business's data:
You retain ownership of your data — conversations, transcripts, scorecards, configurations.
- Ender Turing, Terms of Use, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 8,673 characters when read on 2026-10-28.
- Ender Turing, Terms of Use, read 2026-10-28, Training AI on the business's data:
We do not train shared models on your conversation content without explicit written consent.
- Ender Turing, Terms of Use, read 2026-10-28, Export at exit:
Upon termination, you can export your data within 30 days.
- Gong, Terms and Conditions, read 2026-10-28, Who owns the business's data:
Gong acquires no right, title or interest from Customer or its licensors under this Agreement in or to any Customer Data.
- Gong, Terms and Conditions, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 36,866 characters when read on 2026-10-28.
- Gong, Terms and Conditions, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 36,866 characters when read on 2026-10-28.
- Gong, Terms and Conditions, read 2026-10-28, Export at exit:
Gong will make Customer Data, including recorded calls, available to Customer for export or download
- Insight7, Terms of Service, read 2026-10-28, Who owns the business's data:
Insight7 acquires no right, title or interest from the User under these Terms to any of the User’s Data
- Insight7, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 16,549 characters when read on 2026-10-28.
- Insight7, Terms of Service, read 2026-10-28, Training AI on the business's data:
No AI training with your data
- Insight7, Terms of Service, read 2026-10-28, Export at exit:
Upon termination, any Data which you have not saved will be lost as we will completely delete your account
- Invoca, Terms of Service, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 23,990 characters when read on 2026-10-28.
- Invoca, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 23,990 characters when read on 2026-10-28.
- Invoca, Terms of Service, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 23,990 characters when read on 2026-10-28.
- Invoca, Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 23,990 characters when read on 2026-10-28.
- MaestroQA, Online Subscription Agreement, read 2026-10-28, Who owns the business's data:
Subscriber will retain all right, title and interest (including any and all intellectual property rights) in and to the Subscriber Data provided to MaestroQA.
- MaestroQA, Online Subscription Agreement, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 46,462 characters when read on 2026-10-28.
- MaestroQA, Online Subscription Agreement, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 46,462 characters when read on 2026-10-28.
- MaestroQA, Online Subscription Agreement, read 2026-10-28, Export at exit:
Upon request by Subscriber made within thirty (30) days after expiration or termination of this Agreement, MaestroQA will make Subscriber Data available to Subscriber for export or download.
- Observe.AI, Subscription Services Agreement, read 2026-10-28, Who owns the business's data:
The Customer Data is owned exclusively by Customer.
- Observe.AI, Subscription Services Agreement, read 2026-10-28, Vendor keeps aggregated or anonymised use:
may use (during and after the Term) such information to develop and improve the Services and other Observe.AI offerings, but only in aggregate, anonymized form
- Observe.AI, Subscription Services Agreement, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 38,027 characters when read on 2026-10-28.
- Observe.AI, Subscription Services Agreement, read 2026-10-28, Export at exit:
Upon request by Customer made within 30 days after the effective date of termination or expiration of this Agreement, Observe.AI will make Customer Data available to Customer.
- Observe.AI, Data Processing Addendum, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 45,301 characters when read on 2026-10-28.
- Observe.AI, Data Processing Addendum, read 2026-10-28, Vendor keeps aggregated or anonymised use:
Observe.AI may create de-identified, anonymized, or aggregated data derived from Customer Data (“Derived Data”)
- Observe.AI, Data Processing Addendum, read 2026-10-28, Training AI on the business's data:
use such Derived Data to train, develop, test, and improve Observe.AI’s general AI models, algorithms, machine learning systems, and Services
- Observe.AI, Data Processing Addendum, read 2026-10-28, Export at exit:
Observe.AI shall return Customer Data to Customer and, to the extent allowed by applicable law, delete Customer Data in accordance with the procedures and timeframes specified in the Agreement.
- Otter.ai, Terms of Service, read 2026-10-28, Who owns the business's data:
your data is owned by the Workspace or Organization, as applicable
- Otter.ai, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use:
Otter.ai may collect, create, process, transmit, store, use, and disclose aggregated and/or deidentified data derived from Data or use of the Services
- Otter.ai, Terms of Service, read 2026-10-28, Training AI on the business's data:
Nothing in these Terms prohibits Company from using such Machine Learning for testing, tuning, optimizing, validating, or otherwise enhancing the analytics, models, or algorithms underlying the Service.
- Otter.ai, Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 81,809 characters when read on 2026-10-28.
- Scorebuddy, Terms and Conditions, read 2026-10-28, Who owns the business's data:
Customer shall own all right, title and interest in and to all of Customer Data
- Scorebuddy, Terms and Conditions, read 2026-10-28, Vendor keeps aggregated or anonymised use:
including but not limited to usage data, performance metrics, analytics, statistics and any aggregated or anonymized data or insights derived therefrom. Such data may be used by Sentient for its business purposes
- Scorebuddy, Terms and Conditions, read 2026-10-28, Training AI on the business's data:
Customer Data will not be: (i) available to large language models; (ii) utilised for training large language models
- Scorebuddy, Terms and Conditions, read 2026-10-28, Export at exit:
to deliver a back-up of Customer Data to Customer within thirty (30) days of its receipt of such a written request
- Speechmatics, Terms of Service, read 2026-10-28, Who owns the business's data:
Speechmatics assigns to You all present and future Intellectual Property Rights in such Transcripts.
- Speechmatics, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 36,308 characters when read on 2026-10-28.
- Speechmatics, Terms of Service, read 2026-10-28, Training AI on the business's data:
Speechmatics will not use Your inputs, outputs or any other data for machine learning or model training purposes unless You opt in
- Speechmatics, Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 36,308 characters when read on 2026-10-28.
- Zendesk QA (formerly Klaus), Zendesk AI Services Addendum, read 2026-10-28, Who owns the business's data:
Between the Parties, Customer is the sole owner of all Service Data which includes Customer AI Input and AI Output.
- Zendesk QA (formerly Klaus), Zendesk AI Services Addendum, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 7,506 characters when read on 2026-10-28.
- Zendesk QA (formerly Klaus), Zendesk AI Services Addendum, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 7,506 characters when read on 2026-10-28.
- Zendesk QA (formerly Klaus), Zendesk AI Services Addendum, read 2026-10-28, Export at exit: No answer on the document, which ran to 7,506 characters when read on 2026-10-28.
Read and excluded
14 named documents were read but are not the kind of document this board answers from; see why below. They are counted and never answered.
- Level AI, Terms of Service: the terms of use of Level AI's website, which say nothing about a customer's call data; the service agreement is not published
- Level AI, Privacy Policy: a privacy notice for Level AI's own website visitors and contacts; it does not cover the call data customers put into the service
- Convin, Terms of Service: the address serves Convin's marketing home page, not terms; no clause on customer data was published there
- Zendesk, Customer Agreement: kept off this board by the difference rule (M5, conductor 2026-10-28): this document's export window is a countable row on the live sellmspdatatoai.com's msp-software-data-terms board, which owns it; the clauses stand as read and the site's prose cites the document directly
- Cresta, Terms of Service: the terms of use of Cresta's website, covering site visitors and posted content; they say nothing about a customer's conversation data
- Balto, Terms of Service: the terms of use of Balto's website (cookies, licence to view pages); they say nothing about a customer's call data
- evaluagent, Terms of Use: the terms of use and cookie list of evaluagent's website; they say nothing about a customer's contact-centre data
- Uniphore, Terms of Use: the terms of use of Uniphore's website; they say nothing about a customer's conversation data
- Capacity (Tethr), Privacy Policy: Capacity's privacy notice for the personal information it handles as a controller (site visitors, leads, applicants); it does not set terms for the conversation data Tethr customers analyse
- AmplifAI, Privacy Policy: a privacy notice for AmplifAI's website visitors; it says nothing about a customer's contact-center data
- Enthu.AI, Privacy Policy: a privacy notice for Enthu.AI's website visitors and contacts; it says nothing about the call data customers upload
- NICE, Product-Specific Terms: the page read is NICE's product-specific terms index and cookie notice; the clauses on customer data sit in linked documents not read here
- Medallia, Terms of Use: the terms of use of Medallia's website; they say nothing about a customer's interaction data
- Qualtrics, General Terms and Conditions: the page read is Qualtrics' terms index; the clauses on customer data sit in linked agreements not read here
How this was built
Each vendor's own published terms were read through estate-fetch and stored whole (sha256 on every row).
For every document, four questions were answered from the vendor's own words: who owns the business's data, vendor keeps aggregated or anonymised use, training AI on the business's data, export at exit.
Every stated answer carries the sentence it rests on, checked against the stored text; 'not stated' means the document read does not address the question.
A vendor with several documents reads 'varies' where they disagree.
15 vendors, 16 documents.
1 named document has not been read and is excluded from the counts.
31 sources, with links
- Observe.AI, Software License and Services Agreement (quoted for reporting from the vendor's published terms)
- Observe.AI, Data Processing Addendum (quoted for reporting from the vendor's published terms)
- CallMiner, Privacy Policy (quoted for reporting from the vendor's published terms)
- MaestroQA, Online Subscription Agreement (quoted for reporting from the vendor's published terms)
- Scorebuddy, Terms and Conditions (quoted for reporting from the vendor's published terms)
- Level AI, Terms of Service (read, set aside)
- Level AI, Privacy Policy (read, set aside)
- Invoca, Terms of Service (quoted for reporting from the vendor's published terms)
- Convin, Terms of Service (read, set aside)
- Ender Turing, Terms of Use (quoted for reporting from the vendor's published terms)
- Insight7, Terms of Service (quoted for reporting from the vendor's published terms)
- ASAPP, Online Terms of Service (quoted for reporting from the vendor's published terms)
- Zendesk (Zendesk QA, formerly Klaus), AI Services Addendum (quoted for reporting from the vendor's published terms)
- Zendesk, Customer Agreement (read, set aside)
- Cresta, Terms of Service (read, set aside)
- Gong, Terms and Conditions (quoted for reporting from the vendor's published terms)
- Balto, Terms of Service (read, set aside)
- evaluagent, Terms of Use (read, set aside)
- Uniphore, Terms of Use (read, set aside)
- Speechmatics, Terms of Service (quoted for reporting from the vendor's published terms)
- Deepgram, Terms of Service (quoted for reporting from the vendor's published terms)
- AssemblyAI, Terms of Service (quoted for reporting from the vendor's published terms)
- Otter.ai, Terms of Service (quoted for reporting from the vendor's published terms)
- Authenticx, Privacy Policy (quoted for reporting from the vendor's published terms)
- Capacity (Tethr), Privacy Policy (read, set aside)
- AmplifAI, Privacy Policy (read, set aside)
- Enthu.AI, Privacy Policy (read, set aside)
- NICE, Product-Specific Terms (read, set aside)
- Medallia, Terms of Use (read, set aside)
- Qualtrics, General Terms and Conditions (read, set aside)
- the universe, rule 1 (not yet read)
Take this figure with you
7 of 15 call center qa software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.
Who owns the business's data, by vendor: the business 12 of 15, not stated 3 of 15 (call center qa software terms, read 28 October 2026).
Vendor keeps aggregated or anonymised use, by vendor: not stated 8 of 15, reserved 7 of 15 (call center qa software terms, read 28 October 2026).
Training AI on the business's data, by vendor: not stated 6 of 15, will not train 4 of 15, may train 3 of 15, opt-out offered 2 of 15 (call center qa software terms, read 28 October 2026).
Export at exit, by vendor: not stated 8 of 15, a number of days 4 of 15, no export promised 1 of 15, on request 1 of 15, varies 1 of 15 (call center qa software terms, read 28 October 2026).
Suggested citation: "Call center qa software data terms", updated 2026-10-28, https://sellcallcenterdatatoai.com/datasets/call-center-qa-software-data-terms/.
The data as a CSV (64 answers, updated 2026-10-28)