US call center owners, operators and their advisers
Sell call center data to AI, starting with what your QA stack kept
Every scored call has already passed through a quality, analytics or transcription vendor. We read 16 of their published documents up to 2026-10-28, and 7 of 15 vendors write themselves a right to the data once it is aggregated or de-identified.
Source: Call center qa software data terms: every row, with its source
Tell us what your call center has on file
3 stepsHow it works
- Name the records you hold and the QA or analytics tools they sit in.
- We set those tools against the clauses on our board and against the consent rules on our register.
- You get a written reply on which records could be licensed, and which deal shape fits: a licence while you trade, a sale of a closed company's records, or an introduction through your adviser.
No call center vendor or buyer paid to appear here, and none knew we were reading its documents; there are no affiliate links. Each row is our reading of a published document, not advice on your own contract. How we are paid: when a call center licenses records to a buyer we introduced, the center pays us 12.5% of that deal, subject to a minimum, if we act as its exclusive agent, or 10%, subject to a minimum, if its records join a pooled sale; the terms are agreed in writing first, and any fee a buyer pays us comes off the center's bill.
What call center QA, speech analytics and transcription vendors write about your data
Last updated
One row per vendor, linked to the published document we read. A stated answer rests on a sentence in that document; where none of the vendor's documents we read covers a question, the row reads not stated.
Each vendor's own published terms were read through estate-fetch and stored whole (sha256 on every row). For every document, four questions were answered from the vendor's own words: who owns the business's data, vendor keeps aggregated or anonymised use, training AI on the business's data, export at exit. Every stated answer carries the sentence it rests on, checked against the stored text; 'not stated' means the document read does not address the question. A vendor with several documents reads 'varies' where they disagree. 15 vendors, 16 documents.
| QA or analytics vendor | Who owns the call data | Keeps aggregated or de-identified call data | Trains its own models on the calls | Source |
|---|---|---|---|---|
| ASAPP | the business | reserved | may train | Online Terms of Service |
| AssemblyAI | the business | reserved | opt-out offered | Terms of Service |
| Authenticx | not stated | reserved | not stated | Privacy Policy |
| CallMiner | not stated | reserved | not stated | Privacy Policy |
| Deepgram | the business | not stated | opt-out offered | Terms of Service |
| Ender Turing | the business | not stated | will not train | Terms of Use |
| Gong | the business | not stated | not stated | Terms and Conditions |
| Insight7 | the business | not stated | will not train | Terms of Service |
| Invoca | not stated | not stated | not stated | Terms of Service |
| MaestroQA | the business | not stated | not stated | Online Subscription Agreement |
| Observe.AI | the business | reserved | may train | Subscription Services Agreement |
| Otter.ai | the business | reserved | may train | Terms of Service |
| Scorebuddy | the business | reserved | will not train | Terms and Conditions |
| Speechmatics | the business | not stated | will not train | Terms of Service |
| Zendesk QA (formerly Klaus) | the business | not stated | not stated | Zendesk AI Services Addendum |
- Of the 15 call center vendors read up to 2026-10-28, 7 keep a right to aggregated or de-identified call data. (Call center qa software data terms: every row, with its source)
Cite this page
“What call center QA, speech analytics and transcription vendors write about your data”, Sell Call Center Data to AI, https://sellcallcenterdatatoai.com/ (updated 2026-10-28). Each vendor's own published terms were read through estate-fetch and stored whole (sha256 on every row). For every document, four questions were answered from the vendor's own words: who owns the business's data, vendor keeps aggregated or anonymised use, training AI on the business's data, export at exit. Every stated answer carries the sentence it rests on, checked against the stored text; 'not stated' means the document read does not address the question. A vendor with several documents reads 'varies' where they disagree. 15 vendors, 16 documents.
The detail
Sourced, dated, kept current.
- Call center business for sale: the data question buyers will ask
- Call center recordings dataset: what a buyer will take and what it will not
- Call center data providers and the buyers who license from owners
- Voiceprint biometric law for a call center selling its data
- Call center QA data ownership, vendor by vendor
The questions we get
Can a US call center sell its call data to an AI company?
Some of it. The transcripts, QA scorecards and analytics a center produced about its own calls are the records the buyers on our board name. The raw audio is the hardest part: California Penal Code 632.7 makes recording a cellular call without every party's consent an offence, and California Civil Code 1798.140 counts a voice recording that yields a voiceprint as biometric information.(Call center qa software data terms: every row, with its source)
Do QA and speech analytics vendors claim my call recordings?
Ownership mostly stays with you: 12 of the 15 vendors on our board say so in the terms we read. The catch is the next clause, where 7 of them keep a right to aggregated or de-identified versions of what passes through.(Call center qa software data terms: every row, with its source)
Which call analytics vendors may train their own models on my calls?
ASAPP's online terms let it use customer data to train its speech recognition and language models, and Observe.AI's data processing addendum lets it train its general models on de-identified data derived from customer data. Speechmatics, Ender Turing, Insight7 and Scorebuddy write the opposite, and Deepgram and AssemblyAI offer an opt-out.(Call center qa software data terms: every row, with its source)
How long do I have to get the data out if I cancel?
Thirty days is the usual window where a document states one: Gong, MaestroQA and Zendesk make data available for export for 30 days after the end. Insight7's terms say data you have not saved is lost when the account is deleted, so export before you give notice.(Call center qa software data terms: every row, with its source)
Who buys call center transcripts and QA data?
Defined.ai, micro1, Troveo, Nyne and Protege license data from the companies that hold it, by their own pages. micro1 names support tickets and CRM records among what it takes, and Troveo and Nyne both ask for whole conversation threads with replies kept.(Call center qa software data terms: every row, with its source)
Can I sell the calls I handled for my clients?
Not on your own say-so. Where you recorded a client's customers, the client is usually the party a buyer will want to see agreeing, and the federal Wiretap Act and state consent statutes look at the parties to each call. Tell us which calls were whose, and we will say what can be offered.(Call center qa software data terms: every row, with its source)
Sources
This site's own datasets, every figure quoted from its source and dated:
- Who takes call center audio and transcripts: 5 of 15 organisations whose pages we read license data from the businesses that own it, read 28 October 2026.
- Call center qa software data terms: 7 of 15 call center qa software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.
- US rules on reusing call recordings for AI: 10 US rules that bite when call recordings are reused for AI, read 28 October 2026.
| No. | Source | Published by |
|---|---|---|
| [1] | Observe.AI, Software License and Services Agreement | observe.ai |
| [2] | Observe.AI, Data Processing Addendum | observe.ai |
| [3] | CallMiner, Privacy Policy | callminer.com |
| [4] | MaestroQA, Online Subscription Agreement | global-uploads.webflow.com |
| [5] | Scorebuddy, Terms and Conditions | scorebuddycx.com |
| [6] | Level AI, Terms of Service | thelevel.ai |
| [7] | Level AI, Privacy Policy | thelevel.ai |
| [8] | Invoca, Terms of Service | invoca.com |